The presence of the customer and technical support that a web hosting company offers will tell you a lot for the services they offer as well. In case you are allowed to use only e-mails or tickets, you have most likely discovered some reseller not the actual web hosting supplier. If this is the case, you'll probably have to wait for a few days in order to have a problem resolved since the reseller may not be checking their communication regularly or they may need to contact the true web hosting company for additional help. If the supplier can provide several ways of communication with short response time that are available at any time, they're most likely the top provider, not only a reseller. Which means that you will enjoy well-timed assistance and quality support as they will have instant access to the servers where your account will be created. No matter what the problem - technical or sales, it is always much better to have the option to get hold of your web hosting company directly by using your favourite method of communication.

24/7 Customer Support in Web Hosting

Our Linux web hosting packages include 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring about our services well before you make an order or you're an existing client and you have any kind of question or a problem, you are able to contact us anytime, including weekends and holidays. We have multiple channels to contact us - several telephone lines globally for your convenience plus live chat support for billing, pre-sales and basic questions; emails as well as support tickets for more technical matters or any troubles which require additional time to analyze and fix. Unlike various other web hosting suppliers, our trouble tickets come with a guaranteed maximum reply time of only one hour, therefore regardless of what the trouble is, it will be resolved timely and you won't waste days to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

We're aware how essential it is to receive prompt help, particularly when your web site is not running properly for some reason. Our Linux semi-dedicated packages come with 24/7 customer and technical support, thus if something happens, you are able to use several methods to get in touch with us - telephone line with several local numbers around the globe, live chat, e-mail messages and support tickets. The first two methods are for pre-sales, billing and common matters, so that if you don't have an account yet, for example, you are able to receive extra info about our solutions, or we will help you with less complex technical problems. The second two methods are for strictly tech troubles or anything which is more time-consuming since it is easier to track the communication between you and our support crew. The guaranteed max reply time for them is just 1 hour, the actual one - 15-20 min, therefore you won't need to wait for a whole day in order to receive support like you may have to do when using the services of other providers.

24/7 Customer Support in Dedicated Web Hosting

We know how important it is to get timely support in general, let alone if you operate an entire server, so each dedicated server that we supply features 24/7 support with one-hour reply time guarantee regardless of the problem. This service is cost-free for any difficulties with your server or the software that was installed from our admins during the setup, which means that you're able to get in touch with us as many times as you'd like, even during holidays. You could either open a support ticket from the billing section or you could send an e-mail, and the actual reply time for either rarely surpasses 30 minutes because we have administrators available round the clock. In case you want general info about our servers or you have any kind of billing question/issue, you may also call one of the local phone numbers we have on 3 different continents or you can employ our live chat service and consult with a representative online. For third-party software support, we provide a Managed Services upgrade, that you are able to add to your server plan from your billing Control Panel.