In case you’ve ordered a web hosting package and you have some inquiries in regard to a concrete feature/function, or in case you’ve encountered a certain challenge and you require support, you should be able to touch base with the respective customer support staff. All hosting providers deploy a ticketing system regardless of whether they offer other ways of contacting them aside from it or not, because the best way to resolve an issue most often is to submit a ticket. This model of correspondence renders the responses sent by both parties easy to follow and permits the client care staff representatives to escalate the problem if, for instance, a sysadmin needs to interfere. Usually, the ticketing system is not directly linked to the hosting space and is part of the billing account, which goes to say that you must have no less than two separate accounts to touch base with the tech support staff and to actually administer the hosting space. Non-stop signing in and out of different accounts can be a nuisance, not to mention the fact that it requires a long period of time for the vast majority of hosting companies to process the tickets themselves.

Integrated Ticketing System in Web Hosting

The ticketing system that we are using for our Linux web hosting packages isn’t separate from the web hosting account. It is an indivisible part of our all-embracing Hepsia hosting Control Panel and you’ll be able to visit it at any specific moment with just a few clicks of the mouse, without leaving your web hosting account. The ticketing system includes a quick-search box, which will help you track down any ticket that you’ve already submitted, if needed. Furthermore, you can read knowledge base articles that are relevant to different problem categories, which you can select, so you can learn how to resolve a specific issue even before you actually open a ticket. The response time is maximum sixty minutes, which implies that you can receive swift assistance at any particular moment and in case our help desk support staff suggests that you should do something in your account, you can do it immediately without signing out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our Linux semi-dedicated packages, was designed with the belief that you should be able to manage everything connected with your account in one place and the trouble tickets make no exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you have an inquiry or face a predicament, you can get in touch with our help desk support staff representatives straight away without the need to go to a totally different admin console. You can search through your website files or check a variety of settings within your account while opening a new ticket or reading the answer to an older one. In case you’ve got a plethora of tickets and you’d like to track down a particular one, you can take advantage of the smart search option, which is available in the Help section of the Hepsia Control Panel. We will make sure you get an answer in less than 1 hour irrespective of the essence of your inquiry or problem.