If you’ve got a site, a problem could always emerge and it does not necessarily need to be associated with the web hosting service. For instance, something could go wrong when you update a software app or some vital data could be edited or deleted by accident. No matter what the nature of the problem might be, you’ll have to contact the respective customer support team and request them to restore a backup or to help you fix the problem that you are encountering. How fast they’ll do it will predetermine the amount of time that your sites will be unreachable. For certain sites such as community portals or web stores, a protracted downtime duration can too often mean lost customers and cash. Having said that, it’s extremely important that you use the services of a web hosting company that provides not only a very good customer service, but also a prompt one.

One-Hour Response Guarantee in Web Hosting

In case you are using one of our Linux web hosting packages and you’ve got a query or bump into a predicament, you can contact us 24x7 by submitting a technical support ticket or by writing an email and we promise that you’ll get a reply in less than 1 hour. If the issue can be solved, we will do it before we respond, whereas if there is something that you have to do on your end, we will supply you with all the needed information – what settings to check, what workable solutions to try, etc. Normally, you will get a response within maximum thirty minutes, which suggests that waiting for hours and hours or even for more than one day to receive assistance is something impossible. Our one-hour response time guarantee applies to any inquiry that you might have – general, billing or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from us, you can take advantage of our speedy support services. You will receive a reply to any support ticket submitted via the hosting Control Panel or email sent to our tech and customer support staff in less than 60 minutes. The response time is guaranteed and it applies irrespective of the issue – billing or technical. It often takes substantially less time to examine and sort out a problem. We will provide you with more information if the solution entails something that has to be done on your end. If you touch base with us during weekends or holidays, the response time will be absolutely the same and considering that our support staff will be at your disposal 24 hours a day, 7 days a week, you will receive immediate assistance for any technical, general or billing issue irrespective of what time it is.