Customer Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Guarantee

  • We offer a 60 min response time warranty for every trouble ticket or e–mail that you submit to the client service team. We’ll quickly reply to all general enquiries and forward the case to our sysadmins in case further assistance is required. If you take advantage of the Admin Services package, we will carry out any of the included server administration services at a time that has been discussed with you beforehand.

  • Top quality support service

  • An Excellent Client Care Service

  • Our help desk support team will be at your disposal 24x7 should you require help working with the Control Panel or with any of the apps that we have pre–installed for your convenience on the server. Furthermore if you need help tackling all the day–to–day administration tasks on your dedicated web hosting server, you can have a look at the Admin Services package, which includes data backup space, weekly OS updates, software installation and problem troubleshooting services, server monitoring and rebooting procedures, etc.

  • Intuitive help center

  • An Intuitive Help Section

  • We have equipped our Control Panel with a comprehensive knowledgebase, which features extensive explanations of all its features and functionalities. Moreover, we have filmed exhaustive video tutorials that will further show you how to perform a particular task or troubleshoot a regularly experienced issue. The instructional articles and the tutorial video clips are readily accessible from each Control Panel section through the Help and Videos buttons located in the top right corner.